Adoption and management of M365 | Support for better use of Teams
Due to the health context, ACTIA adopted Microsoft Teams for its employees. However, during a presentation meeting on the support service offerings, the group confided that the transition to Teams had been too quick. As a result, the priority for the group was to reunite the connections between its subsidiaries to ensure unified management. Thus, several challenges appeared for the group: the control of the collaboration between the subsidiaries through Teams, the understanding of the administrative management of Teams and finally the implementation of a relevant governance.
Bechtle Comsoft offered governance-oriented support for the Teams solution to the ACTIA project team.
Taking into account ACTIA's needs and the context, the workshops were delivered in a remote format. They had 2 main objectives. The first one was to define the governance strategy to be applied for a harmonization of the management and the use of Teams between the collaborators and the various subsidiaries. The second was to increase the team's skills on the tools and functionalities available for successful governance.
ACTIA's teams are more confident in their management of the Teams collaborative tool. Moreover, they appreciate the management potential and the different functionalities of the acquired licences. Finally, they get better benefits in terms of their activity and productivity.
This first successful mission has helped to establish a climate of trust between Bechtle Comsoft and ACTIA. This relationship led to the signing of two other workshops: Modernize Communications and Hybrid Meetings. The first workshop focused on telephony and the second on meetings in Teams.
Head of Operations, CIO